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Common questions

Welcome to our FAQ page, where you can find answers to frequently asked questions about our company, products/services, policies and more

1. General Questions

2. Payment

3. Companies

1. General Questions

What are the cancellation rules for reservations?
Dear customer, We want to ensure that your experience with us is as transparent as possible. For this reason, we would like to inform you about our cancellation policy for our products/services.

- No fees will be applied if cancellation is made within 48 hours of the date of the activity.

- Cancellations made within 48 hours or no-shows will be subject to a fee of 100% of the amount paid.

- In case of refund of the amount paid, the costs of the operation will be charged to the customer.
Is there any other way than online that I can make my reservations?
Booking through the website is normally a quick and simple task, and confirmed at the moment. However, it is possible to book over the phone or you can contact our customer service team.

Email: comercial@imperialportotours.pt Contact: +351 912 093 330 (Call to national mobile network) Monday to Friday: 9am-5pm GMT +1
I still don't know the exact date I will be able to travel, is it possible to make a reservation without an exact date?
You cannot make a reservation if you do not have a specific date. You need to decide the exact date you are going to travel so you can make a reservation.
When will I receive booking confirmation?
Confirmation will be sent to you shortly after your reservation. Any additional questions you may have, you can always contact customer service at: Email: comercial@imperialportotours.pt Contact: +351 912 093 330 (Call to national mobile network) Monday to Friday: 9am-5pm GMT +1
I keep getting errors when I try to pay with a credit card. How should I proceed?
The credit card payment process is fully automated and secure. Check all your credit card details or contact your bank to obtain the 3-digit security code that will be requested during the purchase. If you are unable to book, please contact customer service at:
Email: comercial@imperialportotours.pt
Contact: +351 912 093 330 (Call to national mobile network) 
Monday to Friday: 9am-5pm GMT +1
Can I book flights, hotels or car rental?
For other products and services that are not available online, send your request to our customer support at comercial@imperialportotours.pt who will respond within 48 hours.

2. Payment

I do not have creditcard. How should I proceed?
We have alternative payment methods. 

Please contact our customer support for additional information:
Email: comercial@imperialportotours.pt
Contact: +351 912 093 330 (Call to national mobile network) 
Monday to Friday: 9am-5pm GMT +1
I'm not sure if the reservation was processed. Has my reservation been received?
The reservation process is automatic. When confirmed, you will receive an email about the account you provided. If you have not received anything, please contact Customer Support at:
Email: comercial@imperialportotours.pt 
Contact: +351 912 093 330 (Call to national mobile network) 
Monday to Friday: 9am-5pm GMT +1
I will be momentarily uncontactable by email. How can I receive my confirmation and voucher?
For any urgent situation, please contact Customer Support at:
Email: comercial@imperialportotours.pt
Contact: +351 912 093 330 (Call to national mobile network) 
Monday to Friday: 9am-5pm GMT +1

3. Companies

I am a travel agent, are there any discounts available to me?
We are always trying to expand our network of partnerships. Discounts may be available to travel agents and other partners. Please contact us for more information regarding this information at geral@imperialportotours.pt. Please include your companies details and interests.
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